Objections 18. The person on the phone was unprofessional or rude. If the phone staff did not perform their job adequately, some customers take it out on the driver's tip. You might be upset at the phone person's attitude. Maybe they were unprofessional or discourteous in some way. Lowering the driver's tip is unfair to the driver. You're punishing the driver for what someone else did. 95% of the time, the person on the phone was not your driver. The driver had nothing to do with it and has no control over it. Usually the driver doesn't know about it. You have to let the store know this problem exists. This excuse looks like an example of the more general excuse I'm sending a message by not tipping. Remember, the tip goes to the driver. Not a cent goes to the phone person. Last updated: August 6, 2008