Delivery story 187 RKM writes: I was delivering for Domino's in Crystal Lake, Illinois in 1990 and we had a large set of regular customers. The drivers knew all the good neighborhoods, and even some individual customer names, so we had to enforce a pretty strict rotation so that everybody got a fair chance at good tips. So, it was with delight that my buddies told me who my next delivery was, the single most obnoxious, non-tipping a$$hole of a customer named Casto. This guy was always rude, tried to get $3 off by forcing the driver to deliver late--he turned out his light to obscure his address numbers, waited a few minutes to answer the door, etc. It was my turn to take one for the team. Luckily, we were a little slow at the time so I wouldn't miss too many good deliveries. Casto's tricks notwithstanding, every driver and the managers knew exactly where this doofus' house was. I made it there in less that 18 minutes after he called it in, well before the 30-minute time limit. I'm not sure if every Domino's was this strict, but our manager absolutely forbade us from knocking $3 off if it wasn't late, and insisted that we offer it if we were. (If the customer didn't take it, our manager told us to accept that as a tip.) Well, Casto shows up at the door, nasty and belligerent as usual. "You're late. I want me $3 off." I actually stayed polite, and told him, "I'm sorry, sir, but I'm not even close to being late, and can't give you the $3 off." "I ordered at 9:15, and it's 10 now. That's 45 minutes. Take the $3 off," Casto the big man said. "I'm sorry, but the ticket here says you ordered at 9:27, and it's only 9:45." "Not by my watch," Casto replied. This went on for a few minutes, with him getting more belligerent and pi$$ed off. He finally told me that if I didn't take the $3 off then I could take the pizza back, and he'd call my manger a tell him what a little piece of crap I was. I had been nothing but courteous to him on every delivery, including this one. I apologized once again, and got back into my car and returned to the store. When I got there, my manager was obviously ticked, so I started worrying that I'd be sent back to Casto's. Brian, my manager, told me that Casto had called him, complained how rude I was, and had refused to honor our late delivery discount. Brian apologized to him, and told him that he would send me back out with an apology and the pie would be free. After he had hung up the phone, he checked the store slip for the pizza, then checked the wall clock. And called Casto back. He then told Casto that even if I got there right this minute, that I'd still have 3-4 minutes before I'd be late. Casto started his usual crap, and ended up cussing Brian out. Brian (now my hero!) told him that he could shove his business, and that we would *never* deliver to him again, with the actual quote being, "I guess you'll be heating up your own Totinos pizza from now on, 'cuz you won't be eating ours." The rest of the drivers cheered as they learned the news, and we all raised slices of Casto's last, undelivered, pizza in homage to our manager. Incidentally, I also worked at a video store in town for a while, and mentioned this story to the the manger there. When she heard the name, she got this puzzled look on her face, and checked the computers. She had black-balled somebody with the same name recently. When I saw the address, I started laughing, because sure enough, it was the same guy. Crystal Lake was not a tiny town in 1990, probably around 40k people. How big a sack a crap do you have to be to get barred from getting pizza and movies? return to top